Shipping policy
SHIPPING POLICY FOR BTOZ BOUTIQUE
Thank you for shopping at Btoz Boutique. We are committed to providing you with a seamless and efficient shipping experience. Please read our shipping policy carefully to understand how we process and handle shipping for your orders.
PROCESSING TIME
Orders are typically processed within [3-5 days] business days from the date of purchase. Please note that processing time may vary during peak seasons and promotions. We do our best to process and ship your order as quickly as possible.
SHIPPING METHODS AND DELIVERY
We offer the following shipping methods for domestic and international orders:
1. Standard Shipping: [3-5 days]
2. Expedited Shipping: [3-5 days]
3. International Shipping: [7-14 days]
Please note that delivery times are estimated and may vary depending on your location and shipping method chosen. Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor your package's progress.
SHIPPING COSTS
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery location. You can view the shipping cost for your order during the checkout process before making payment. We occasionally offer free shipping promotions, so make sure to check our website or subscribe to our newsletter for updates on special offers.
ORDER TRACKING
For your convenience, we provide order tracking for all shipped orders. Once your order is dispatched, you will receive an email with a tracking link to monitor your package's status. Please allow up to [number of hours/days] for the tracking information to be updated after receiving the shipping confirmation email.
INTERNATIONAL SHIPPING
For international orders, please be aware of potential customs and import duties that may apply upon delivery. These charges are beyond our control and are the responsibility of the recipient. We recommend checking with your local customs office for more information on import regulations and applicable fees.
SHIPPING RESTRICTIONS
We currently ship to all North America countries, Asian countries, European countries. If your country is not listed, we apologize for any inconvenience caused. For customers residing in countries not covered by our shipping options, please feel free to contact our customer support team to explore alternative shipping arrangements.
SHIPPING DELAYS AND ISSUES
While we strive to meet estimated delivery times, certain circumstances beyond our control may cause shipping delays. These may include but are not limited to natural disasters, customs delays, peak holiday seasons, or disruptions in postal services. If you experience significant delays or encounter any issues with your shipment, please reach out to our customer support team, and we will do our best to assist you.
GOODS NOT RECEIVED
If your order has not been delivered within the estimated delivery time-frame, you must notify us within [5] business days from the expected delivery date. Upon notification, we will immediately investigate the status with our shipping partner. If the shipment is confirmed lost or undelivered, you will be offered the option of a replacement order or a full refund at no additional cost.
GOODS RECEIVED (DAMAGED, INCORRECT OR INCOMPLETE)
If your order is delivered but arrives damaged, incorrect, or with missing items, you are required to report the issue within [24] hours of receipt. Photo or video evidence will be requested to support your claim. Once verified, we will provide a replacement, exchange, or full refund promptly, depending on availability and your preference. No additional charges will apply for approved claims.
ADDRESS ACCURACY
Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address after placing an order, please contact us immediately, and we will make every effort to correct it before shipment.